Policy for Backorders & Special Orders
These terms are related to all backorders, custom or special orders placed on our e-commerce shops, as well as in our retail shops. In the event that we do not have a specific product in stock, we may be willing to import / obtain any (legal) product on behalf of a customer, on these terms:
1.1 Our efforts to obtain a product will commence on confirmed receipt of your deposit payment.
1.2 Your payment is considered a deposit only, and is by no means the full and final payment.
1.3 You, the Customer, accept and understand that there are numerous factors influencing the final pricing of a specially imported product, including but not limited to forex and currency fluctuations, seasonal increases, physical and volumetric parcel size charges, duties and levies, handling fees and many more.
1.4 Special and custom orders are very difficult to determine the lead time. We will make all effort to obtain the product as quickly as possible; however, we will not be able to commit to a specific delivery date at time of order.
1.5 It is the sole responsibility of the Customer to determine that the goods or services ordered are suitable for the purpose of intended use.
1.6 Special / custom orders are NOT refundable.
1.7 Special / custom orders can NOT be cancelled.
1.8 Once your specially ordered product arrives, we will create your final invoice for payment. Your product will be dispatched as soon as we receive your proof of payment.
1.9 In the event that we may have sourced and landed the product for cheaper than originally anticipated (for whatever reason), we will make the amount that the Customer over-paid available as store credit on our e-commerce shop, or in our retail shop.
1.10 Specially imported products may carry specific product warranties and guarantees in the country of origin that may or may not apply in South Africa. In the event of a warranty issue, we will fully assist the Customer in trying to resolve the matter; however, all costs related to it will be for the Customer’s account.
1.11 Errors and omissions excepted (E&OE).