Before sending anything back, please contact us on 018 468 3821 or Email us with your order reference or till slip, so we can tell you how to return it.
1. Changed your mind on an online order
Under section 44 of the Electronic Communications and Transactions Act, you may cancel an online purchase without giving a reason within 7 days after you receive the goods.
- The goods must be unused, complete and in their original packaging, with all accessories and paperwork.
- You pay the cost of returning the goods to us, unless we agree otherwise.
- We refund the purchase price within 30 days of your cancellation, to the account or card you paid with. The original courier fee is not refunded on a change-of-mind return.
2. Changed your mind on an in-store purchase
Items bought at our counters may be exchanged or credited within 7 days if they are unused, complete, in their original packaging and returned with the till slip. This is a courtesy, not a legal right, and it does not apply to the items listed in section 5.
3. Faulty goods
Under section 56 of the Consumer Protection Act, new goods carry an implied warranty of quality for six months from delivery. If an item is defective, unsafe or not fit for its normal purpose within that time, return it to us and, after assessment, you may choose a repair, a replacement or a refund. This does not apply to damage caused by misuse, accidents, incorrect fitting, modification, handloads or lack of maintenance.
Many products also carry a manufacturer's warranty for a longer period. We will help you claim under it.
4. Wrong or damaged on arrival
If we sent the wrong item, or it arrived damaged, tell us within 7 days of delivery, with photos if possible. We will collect it or pay the return courier cost, and send the correct item or refund you in full, including the courier fee.
5. Items that cannot be returned for change of mind
For safety and legal reasons the following can only be returned if they are defective:
- ammunition, primers and propellant (powder), once they have left our premises;
- firearms, once the licence has been issued and the firearm has been handed over;
- items that have been fired, used, fitted, mounted or modified;
- special orders and items made or altered to your specification;
- hearing protection inserts and other items that cannot be resold for hygiene reasons once opened.
Firearms and ammunition bought on quotation follow the licensing process described in our Firearms Compliance notice. If a licence application is refused, we will discuss the options with you: a refund less any costs agreed in writing beforehand, or the purchase of another firearm.
6. How to return goods
- Contact us with your order reference or till slip and the reason for the return.
- Bring the item to our Wilkoppies (Klerksdorp) store, or send it by courier to the address we give you. Pack it securely: we are not responsible for goods damaged on the way back to us.
- We inspect the item and confirm the outcome, normally within 5 business days.
- Refunds are paid by the same method you paid with. We do not refund in cash for card or EFT payments.
7. Your rights
This policy does not limit your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act. If anything here conflicts with those Acts, the Acts apply.